How do I return my items?

If you would like to return your item/s please follow the steps below.

STEP 1: Email us at customercare@lucentecollective.com.au within 10 days of your delivery notifying us of your return. 

STEP 2: One of our team will respond to you asap with a return authorisation number. 

STEP 3: Please follow the steps in our Returns form which was included in your delivery to make sure your return complies with our returns policy. 

STEP 4: Wrap up and send your order back to:

Lucente Collective

Shop E 769 Glenferrie Rd Hawthorn Vic 3122