Delivery + Collection Options

Our Pick Up and Delivery Options  Timing  Cost 
Click + Collect
Lucente Collective
769E Glenferrie Rd
Hawthorn Vic 3122

 

Once we confirm that your order is ready to collect, you're welcome to come in to pick up your purchase whenever it suits you during our boutique hours.

We recommend that you text or call us to make sure we have it all ready for you.  

 

Free 

For all orders, you can choose to collect your purchase from us in store. 

Express Post Delivery

Available for deliveries in Australia.  

We use Australia Post for this service. Please check their delivery times once we send you your tracking number. 

 

 

Free

If your order is over $150

 

 

Standard Shipping with Australia Post or DHL

Once we have confirmed your order we will send you your Tracking Number with Australia Post or DHL. 

Delivery times vary depending on your location. Please refer to Australia Post's or DHL's website for delivery times. 

 

 

 

$10 if your order total is under $150

 

Express Post Shipping with Australia Post 

Once we have confirmed your order we will send you your Tracking Number with Australia Post. 

Delivery times vary depending on your location. Please refer to Australia Post's website for delivery times. 

 

$15 if your order total is under $150
Tracking | Australian customers
We ship all our parcels via Australia Post or DHL. As soon as your order has shipped, you will be notified by email which will include your tracking number.

Changing your delivery address
At Lucente Collective we aim to process and pack your order as fast as possible. This means your shipping address can only be changed if your order has not left. To change your shipping address, please contact us as soon as possible on 61+ 0477 000 858.

Incorrect shipping address
Please take extra care when entering your shipping address to make sure all details are correct. In the event that you provide us with an invalid shipping address and as a result the parcel is automatically returned to us by Australia Post, we are not responsible. Any further required shipping to have the parcel sent back to you will be at your expense.
 
Shipping Outside of Australia
We offer flat rate international shipping for $30 via Australia Post to most countries.

Duties & taxes
We are required by Australian Law to declare the full value of the goods being shipped as 'merchandise' in AUD - we are unable to declare a lower value as 'gift'.

Please note that your order may attract import duties or local taxes upon arrival into your destination country. Please familiarise yourself with any such local customs charges that may be applicable before purchasing.

Shipping Tracking (international customers)
We ship all orders using Australia Post's International service.
If no one is at your nominated address, a card will be left for you to collect the parcel from your nearest local post office - the collection post office will be stated on the card (usually your nearest local post office).