Shipping Information

Due to COVID, we are using both Sendle and Australia Post to ensure that you can receive your orders as quickly as possible.  
Tracking | Australian customers
As soon as your order has shipped, you will be notified by email and we will include your tracking number. 
Changing your delivery address
We aim to process and pack your order as quickly as possible. This means your shipping address can only be changed if your order has not left.
To change your shipping address, please contact us as soon as possible on 61+ 0477 000 858 or by email to customercare@lucentecollective.com.au

Incorrect shipping address
Please take extra care when entering your shipping address to make sure all details are correct. In the event that you provide us with an invalid shipping address and as a result the parcel is automatically returned to us by our sender, we are not responsible. Any further required shipping to have the parcel sent back to you will be at your expense.
 
Shipping Outside of Australia
We offer flat rate international shipping for $30 to most countries.

Duties & taxes
We are required by Australian Law to declare the full value of the goods being shipped as 'merchandise' in AUD - we are unable to declare a lower value as 'gift'.

Please note that your order may attract import duties or local taxes upon arrival into your destination country. Please familiarise yourself with any such local customs charges that may be applicable before purchasing.

Shipping Tracking (international customers)
We ship all orders using either our Courier or Australia Post's International service.
If no one is at your nominated address, a card will be left for you to collect the parcel from your nearest local post office - the collection post office will be stated on the card (usually your nearest local post office).