Refunds, Exchanges and Store Credits


We offer refunds, store credits and exchanges for products bought from us full price within 14 days of purchase. To be eligible your item must also be:

+ Unworn, unmarked eg with makeup or soiling

+ Unwashed including dry cleaned

+ Tags attached

Items that cannot be returned for reason of change of mind are:

+ Fragrances 

+ Earrings

+ Customised purchases

+ Pre-sale orders



Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Please be mindful of where you try your shoes on before wearing them. We will not accept shoes with sole markings or signs of wear. Shoes must be returned with their original packaging.


Please choose carefully as we cannot exchange or return earrings for hygiene reasons.

We are happy to exchange or refund necklaces, bracelets or rings as long as the item is in its original packaging and has no signs of wear.


Items bought on sale are sold as final and the purchased item cannot be returned unless the item has a major fault and we can’t provide you with a replacement. 



If you believe an item you've purchased from us is faulty, kindly contact us immediately to let us know and we will discuss either returning the item to us at Lucente Collective, replaced by the supplier or having it repaired.  If agreed, please ensure you return the item within a 14-day period as per refund policy.

We will do our best to provide you with a replacement product. However, if we are unable to do so we will provide you with a refund in the same manner that you paid us.