Returns Policy

Easy Returns 

Contact Us Return Address

Change of Mind - Full Priced Item

Please contact us within 7 days of delivery or collection if you'd like to return your full priced items to us for refund, exchange or a store credit.  

We will need to receive it back in store within 14 days of delivery to you or collection by you in order to qualify for a refund, exchange or store credit. 

Email: info@lucentecollective.com.au

Call: 0477 000 858

Please make sure your item is:

1. In new condition with all tags attached. We can't accept items that have been worn, washed, dry cleaned or are marked. If the item isn't in new condition when we receive it we will return it to you at your cost. 

2. Received by us within 14 days

Lucente Collective

769E Glenferrie Rd, Hawthorn Vic 3122

 

Sale Items

 

Sale items, that is where you have bought your item at a reduced price from the original RRP, can't be returned to us for reason of change of mind.  Please choose sale items carefully as this is factored into the sale price. 

Please see below with regards to faults. 

 

 

Faulty Item

If you believe that the item that you have purchased is faulty, please firstly accept our sincere apologies.

Kindly please contact us as soon as possible:

Email: info@lucentecollective.com.au

Call: 0477 000 858

If we're unable to help to resolve your concerns we will ask you to return the item to us together with your proof of purchase (showing you bought the item from us).  Please ensure you return the item within a reasonable amount of time. 

We will do our best to provide you with a replacement product. However, if we are unable to do so we will provide you with a refund in the same manner that you paid us. 

Lucente Collective

769E Glenferrie Rd, Hawthorn Vic 3122

 

 

Exchanges | Free Shipping Offer

 

Please note that our offer of Free Shipping applies if your order is over $150 and within Australia. This offer applies with regards to our first delivery of the order. If you change your mind and wish to return your purchase or exchange you will need to pay the cost of return shipping. We will contact you to arrange payment for shipping the replacement item. Standard Shipping is $10 or $15 for Express (you let us know).

Responsibility for lost or stolen items

 

We will provide you with the tracking number immediately after we have sent your order. If you do not receive your item within the expected time please contact us and we will check with the shipper. 

Please note that we can't be held responsible for lost or stolen deliveries (as this is outside of our control) but we will do our best to try and help you to locate your order.  Please ensure that the address you provide to us for delivery is secure. 

Please ensure that you retain your tracking number when posting a return to us as we cannot be held responsible for any lost items.